If you are experiencing difficulties when trying to make a payment on our website, we recommend checking the following:
Is your card enabled for online purchases?
Did you have a stable internet connection during the payment process?
Did you enter the correct card details?
Do you have sufficient funds available?
Does your card allow payments in a foreign currency?
You may also wish to try using a different browser or device, using another card, or selecting an alternative payment method.
If the issue persists, you can try the following steps:
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Refresh your browser
Clear your cache and cookies
Use a different browser
Use a different device
If a payment is not approved, you will always receive an error message on the screen. Please read this message carefully. If it advises you to contact your bank, we recommend doing so, as they can provide further assistance.
Unfortunately, we are unable to resolve card- or bank-related payment errors, as these must be handled directly by your bank.