For Tenants

Getting Started as a Tenant

• I want to rent a home – what do I do?
• How do I search for homes?
• I want to be notified when new homes become available – what do I do?
• I can’t see the landlord’s contact information – what do I do?
• Where can I read the Terms and Conditions?
• I believe a listing is fake, what do I do?

Account

• Where can I find my profile?
• I can't log in, why is that?
• How can I delete my account?

Payment

• Why is my card being declined?
• I started a trial subscription and now I’m being charged – why is that?
• I got charged without having an active subscription
• I’m being charged double or more frequently

Subscription

• What do I get out of being a member?
• How do I pay for a subscription?
• How can I cancel my subscription?
• Why can’t I cancel my subscription?

SearchAgent

• How can I create, edit or delete a SearchAgent?
• How can I stop receiving emails from Rentola?

Refund Policy

• Why was I charged after my trial or subscription ended?
• Refunds and fraud concerns