At Rentola, we aim to provide a clear and transparent service. We understand that questions about charges, refunds, or possible fraud can be concerning, and this article explains how these situations are handled.
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Refund policy: As stated in our Terms and Conditions, we are unable to offer refunds for late cancellations or dissatisfaction once a subscription has renewed.
However, our Customer Service team is always available to help you understand your subscription status and address any concerns you may have.
- Trial period: When you register on Rentola, your subscription begins with a trial period that allows you to explore the platform and its features. Unless the subscription is cancelled before the end of the trial period, it will automatically be converted into a paid subscription.
- Automatic renewals: After the trial period, subscriptions renew automatically at the end of each billing period unless they are cancelled in advance. All prices, renewal dates, and billing details are clearly displayed during the registration process and are always available in your account.
- Acceptance of Terms and Conditions: Before subscribing, all users are required to review and accept our Terms and Conditions. These explain how subscriptions, billing, renewals, and cancellations work, ensuring full transparency before any payment is made.
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Technical issues: If you experience technical issues that prevent you from using the platform, please contact our Customer Service team and provide any relevant details or documentation.
Refunds may be considered on a case-by-case basis if a confirmed technical issue cannot be resolved.
Managing your subscription
You can manage your subscription at any time by logging into your account and visiting the Membership page. From there, you can review your subscription, update details, or cancel if needed.
Unexpected charges
We understand that seeing an unexpected charge can raise questions. In most cases, a charge from Rentola simply means that a subscription has been created or renewed on the platform using your payment details.
A Rentola subscription provides access to rental listings and, for Premium members, landlord contact details. As outlined in our Terms and Conditions, subscriptions renew automatically unless cancelled before the renewal date.
What you can do if you are unsure about a charge
If you are uncertain about a charge, we recommend the following steps:
Check your Rentola account
Log in using your email address to review your subscription status and activity.Contact us
Our Customer Service team can help clarify the charge and verify your subscription details.Contact your bank
If you believe your payment details may have been used without your authorisation, your bank or card issuer can assist you further.
Rentola is a legitimate service, and we take payment security very seriously. If you have any concerns or questions, please do not hesitate to contact our Customer Service team — we are here to help.